Privacy Policy
Spica Socials is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how personal information is collected, used, stored and shared when you visit this website, enquire about services or work with Spica Socials.
1. About Spica Socials
Spica Socials is an independent digital marketing business providing services including social media management, content creation, email marketing, website design and digital support.
This Privacy Policy outlines how personal information is handled in connection with the website and business activities.
2. Information Collected
Personal information may be collected when you visit this website, submit an enquiry, book a discovery call or engage Spica Socials for services.
This information may include:
Contact information: Your name, email address, phone number and business details.
Enquiry information: Information you provide through contact forms, booking forms or other communications.
Client information: Details required to provide services, manage projects, communicate with clients and process invoices.
Website usage information: Technical information such as your IP address, browser type, device information and how you interact with the website, where collected through cookies or analytics tools.
Marketing preferences: Your preferences and consent relating to newsletters and marketing communications.
Only information reasonably necessary for the relevant business purposes will be sought.
3. How Information Is Collected
Personal information may be collected when you:
Complete a contact form or submit an enquiry through this website.
Book a discovery call or communicate with Spica Socials.
Purchase services or enter into a client agreement.
Subscribe to a newsletter or other marketing communications.
Interact with this website through cookies or analytics technologies.
Communicate through social media or other business channels.
Information may also be received through third-party platforms used to communicate with clients or deliver services.
4. How Information Is Used
Personal information may be used to:
Respond to enquiries and provide information about services.
Arrange discovery calls and manage client relationships.
Deliver social media, email marketing, website and other digital marketing services.
Prepare proposals, agreements, invoices and other business documents.
Send newsletters and marketing communications where permitted.
Manage and improve this website and understand how visitors use it.
Maintain business records and meet applicable legal, tax and accounting obligations.
Protect the business, prevent misuse and resolve disputes where necessary.
Personal information will only be used where there is an appropriate legal basis to do so.
5. Email Marketing and Communications
If you subscribe to a mailing list, your name and email address may be used to send newsletters, business updates and information about Spica Socials services.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by submitting a request through the website's contact form.
Unsubscribing from marketing communications will not affect essential communications relating to an existing client relationship or other matters where communication is necessary.
6. Sharing Personal Information
Spica Socials does not sell personal information.
Personal information may be shared with trusted third-party service providers where necessary to operate the business or deliver services. These may include:
Website hosting and website management providers.
Email marketing and newsletter platforms.
Scheduling, form and client management tools.
Cloud storage, document management and communication platforms.
Payment processing, invoicing and accounting providers.
Website analytics and technical service providers.
These providers may process or store information on behalf of Spica Socials, subject to the arrangements and safeguards applicable to their services.
Personal information may also be disclosed where required by law, to meet legal obligations or to protect business rights and security.
7. International Data Transfers
Some third-party service providers may store or process personal information outside the country in which you live or where Spica Socials operates.
Where personal information is transferred internationally, appropriate steps will be taken to comply with applicable privacy laws and implement required safeguards.
The countries in which information may be processed will depend on the third-party platforms used to provide services.
8. Cookies and Website Analytics
This website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.
Cookies are small files stored on your device when you visit a website. Some are necessary for the website to function, while others may be used for analytics or other purposes.
You may be able to manage cookies through your browser settings and, where available, the website's cookie preferences.
Where required by applicable law, consent will be requested before non-essential cookies or similar technologies are used.
9. Storage and Security
Spica Socials takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Information may be stored electronically through business systems and third-party service providers. Access is limited to what is reasonably necessary to operate the business and provide services.
However, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.
10. Retention of Personal Information
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal or accounting obligations.
The retention period will depend on the type of information, the nature of the relationship and any applicable legal requirements.
When information is no longer required, reasonable steps will be taken to securely delete or de-identify it, where appropriate.
11. Your Privacy Rights
Depending on your location and the privacy laws that apply, you may have the right to:
Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Object to or request restrictions on certain uses of your information.
Withdraw consent where processing is based on consent.
Request a copy of certain personal information in a portable format.
Complain about how your personal information has been handled.
These rights are subject to applicable laws and may not apply in every circumstance.
To make a privacy request, please use the contact form on this website. Additional information may be requested to verify your identity before responding.
12. Third-Party Websites
This website may contain links to third-party websites, platforms or services. These websites operate independently and have their own privacy policies and practices.
Spica Socials is not responsible for the privacy practices, content or security of external websites. Visitors are encouraged to review their privacy policies before providing personal information.
13. Children's Privacy
This website and its services are intended for businesses, professionals and adults.
Spica Socials does not knowingly collect personal information directly from children through this website. If you believe a child has provided personal information, please submit a request through the website's contact form so the matter can be reviewed and appropriate action taken.
14. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to business activities, website functionality, technology or applicable legal requirements.
Updates will be published on this page, with the revised date shown at the top.
Visitors are encouraged to review this page periodically to stay informed about how personal information is handled.
15. Contact and Complaints
If you have questions, concerns or a complaint about how personal information is collected, used or stored, please contact Spica Socials through the contact form on this website.
Privacy concerns will be reviewed, and reasonable steps will be taken to respond and address them.
If you are not satisfied with the response, you may be able to contact the relevant privacy regulator, depending on your location and the laws that apply.
In the United Kingdom, this may be the Information Commissioner's Office (ICO). In Australia, this may be the Office of the Australian Information Commissioner (OAIC).